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We at Tonoto strive to give you a streamlined checkout experience. However, in rare instances, things might go wrong while you are trying to place an order. Here are some frequently asked questions about payment related issues - in case your query is not addressed here, you can mail us at firstname.lastname@example.org or you can use the chat box and our customer support team will get back to you as soon as possible.
Is it safe to make a Prepaid payment on Tonoto?
Yes it is! While checking out, your actual payment transaction will be made with our partner Payment Gateways - RAZOR PAY. These are well established and secure payment gateways that are widely used by various businesses across India. Tonoto does not capture, process or save any sensitive information.
How can I pay while checking out with a Prepaid order?
Our Payment Gateway partners accept UPI and all major Credit/Debit Cards (Visa, Mastercard, Rupay, American Express), Netbanking and Wallet options.
What is the normal flow for a Prepaid order?
Once you are done with the transaction on the Payment gateway, you will reach the Thank You page on Tonoto confirming that your order was successful.
Additionally, you will also receive an e-mail with your order information and an SMS with a confirmation message. Your order will then be processed and dispatched from our office - you can read more details on our Delivery Information page.
There was an error while completing the payment and the amount is debited from my account/card. Help!?
Don't worry! On rare occasions transactions can fail because of network issues between the Payment Gateways and the banks or your card operators. This may also happen if the Payment Gateway is experiencing high volumes as well.
Your money is absolutely safe and will either reach us or be refunded back to you by your bank.
What happens if Tonoto does receive the payment after a transaction error?
Our customer team reconciles received payments and will manually process your order on the next working day. You will receive an order confirmation e-mail once this happens.
In case you experience an error during your transaction - you can mail us at email@example.com or use the chat box and we'll be happy to help you out. Again, your payment is absolutely safe, so don't worry.
Should I place another order in case the first attempt at a payment fails?
Yes, you can. In case the first payment goes through as well, we can refund it back to you. You can mail us at firstname.lastname@example.org or use the chat box and we'll be happy to help you out.
Are there any advantages of placing a Prepaid order instead of Cash on Delivery?
Yes! We offer Free Shipping across India for all Prepaid orders above Rs. 599. Cash on Delivery orders incur an additional COD handling fee that is charged by our courier partners.
In case of any Returns, Prepaid users have the option of receiving their funds back to their bank account/card.
We actively promote and encourage digital payments as they allow us to conduct business more efficiently.
If you have any further questions about Payments or any other policies, then please contact us at email@example.com or use the chat box.