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REFUND/EXCHANGE POLICY

Only exchange | No return | No Refund

We have a 15-day exchange policy, which means you have 15 days after receiving your item to request an exchange with the same product in case of any defect or a wrong product sent to you.

We do not accept any return or refund

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


To start an exchange, you can contact us at contacttonoto@gmail.com . If your request is accepted, we’ll send you the shipping details as well as instructions on how and where to send your package. Items sent back to us without first requesting an exchange will not be accepted. 

Products availed after exchange will be dispatched from our end only after receiving back the original product

You can always contact us for any questions at contacttonoto@gmail.com or whatsapp on +91 6396744985

Exchange Products

You can exchange the purchased product only with the same product

Exchange cannot be done with any other product of lesser, more or equivalent value

In the case of damaged / defective products or wrong products received, the exchange shipping cost from us to you will be borne by us.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. 


Sale Products

Unfortunately, we cannot accept returns on sale items or gift cards unless there is a major defect.

Bulk Orders

All items are handmade/handcrafted and minor variants may occur. Bulk orders above 50pcs are not eligible for exchange unless there is a major defect


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Shipping Details
To return your product, please ship it at the following address:

SKILLTEX INDIA

22a/3a, Moti Lal Nehru Road, Agra-282004

Contact no. +91 6396744985

Shipping Cost

You will be responsible for paying for your own shipping costs for exchanging your item. Shipping costs and COD charges are non-refundable.

In the case of damaged / defective products, the exchange shipping cost from us to you will be borne by us. You will be responsible for paying for your own shipping costs for exchanging your item.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

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