Refund, Exchange & Repair Policy

Exchange, Credit Note & Repair Policy

At Tonoto Handmade, each piece is handcrafted by skilled artisans. Slight variations are natural and reflect the beauty of handmade work.

No Returns or Refunds

We do not offer returns or refunds once an order is placed. However, exchanges or credit notes are available in the following cases:

  • Wrong product received

  • Product damaged upon delivery

In such cases, email team@tonoto.in within 24 hours of delivery with your order number and product photos. Requests after 24 hours will not be accepted.

Exchange (India Only)

  • Request within 3 days of delivery

  • Not applicable on customized or sale items

  • One-time exchange per order

  • Pickup & re-shipping fee: ₹500

  • Processing & delivery timeline: 10–15 days
    (We prioritise dispatch but delays may occur if pickup is booked by us. For faster resolution, you may self-courier to the address below.)

Exchange & Refund Policy – International Orders

  • Exchanges: We do not offer exchanges on international orders.

  • Refunds: Applicable only if the shipment is lost in transit. Once confirmed as lost, refunds will be credited within 10–15 working days.

  • Damaged or Incorrect Items: Must be reported within 2 days of delivery with supporting photos/videos for review. Claims made after this window will not be accepted.

Repair Policy (India)

  • Free repair within 1 month of delivery (if repairable)

  • ₹500 fee after 1 month (includes repair + shipping), valid up to 6 months

  • Repairs are subject to product design and availability of materials

Important Notes

  • Items sent without prior approval will be rejected

  • Credit notes are valid only on www.tonoto.in, not on sale items or 3rd party platforms

  • Exchange/repair will be processed only after QC approval

  • Used or tampered products will not be accepted

  • All exchanges subject to stock availability

  • Prices exclude shipping and customs duties (for international orders)

Contact & Support

📞 +91 8882771080 (Mon–Sat, 10 AM – 6 PM IST)
📧 team@tonoto.in
📩 Insta DM: @tonoto.in

Self-Courier Address

Tonoto Handmade Private Limited
C-90, Ground Floor, Sector 65
Noida, U.P. – 201301