Terms & Conditions

1. Introduction

Welcome to www.tonoto.in. This website is owned and operated by Tonoto Handmade Private Limited, referred to as "We," "Tonoto," "THPL," "Tonoto Handmade Private Limited," "Tonoto Accessories," "Tonoto Jewellery," "Tonoto Rakhis," "Tonoto Handbags," or "The Company." Our registered and corporate office is located at:

C-90, Ground Floor, Sector 65, Noida, U.P., 201301.

By accessing and using www.tonoto.in, you, the user ("You"), agree to be bound by the following Terms and Conditions.

2. Acceptance of Terms and Conditions

By accessing and using this website, you agree to comply with these terms and conditions for an indefinite period. Tonoto reserves the right to revise these terms and conditions at any time without prior notice. We encourage you to review these Terms and Conditions regularly when purchasing products or using our website.

3. Ownership and Copyright

All rights, including copyright, on this website are owned by Tonoto, c/o Tonoto Handmade Private Limited. Unauthorized use of this website or its contents, including copying or storing any part of it, is strictly prohibited without the express permission of Tonoto, c/o Tonoto Handmade Private Limited.

4. Eligibility

Individuals deemed "incompetent to contract" under the Indian Contract Act of 1872 are not eligible to use this website. If you are under the age of 18, you are prohibited from using, purchasing, or entering into contracts on this website.

5. Pricing Policy

At www.tonoto.in, we strive to offer convenient shopping, exceptional service, and a diverse product selection at competitive prices. Prices and availability of products and services on the site are subject to change without prior notice and at the sole discretion of the company.

6. GST (Goods and Services Tax)

All prices displayed on our website include the applicable GST rate on jewellery, rakhis, and handbags.

7. Packaging

Standard packaging is based on the order quantity. Tonoto offers the option to request additional packaging for an extra charge: ₹100 for jewellery, ₹75 for rakhis (standard boxes, not gift boxes), and ₹300 for bags. Requests for extra packaging are non-refundable and cannot be modified or cancelled once placed. To request extra packaging, contact our customer support team at +91 8882771080. Availability is subject to Tonoto's discretion.

8. Mode of Payment

Payments for products on the site can be made via:

  • UPI, Credit Cards, Debit Cards, Net Banking
  • Online payments are instant and recommended for faster order processing.
  • Cash on Delivery (COD) is also available but may be withdrawn from certain states and cities without prior notice.

All online payments are processed through authorized Payment Gateways, adhering to transaction security measures mandated by RBI and other regulatory authorities. Tonoto is not responsible for any information breaches or inappropriate transactions.

9. Credit Card Details

You agree to provide accurate and correct credit card details for transactions on the site. You must use your lawfully owned credit card for any transaction.

10. Cash on Delivery

Cash on Delivery is available for orders between ₹999 and ₹10,000. Orders outside this range will be processed as prepaid.

11. Cancellation and Changes by Customers

Once an order is submitted, we cannot guarantee cancellation or modification. Requests will be considered only if the order has not been shipped. For assistance, email team@tonoto.in, and we will do our best to accommodate your request.

12. Sale and Promotion

Sales run while stocks last. The duration of sales is at Tonoto's sole discretion, and we reserve the right to extend or terminate sales without prior notice. Products in the Sale category and their discounted prices are subject to change at Tonoto's discretion. No returns or exchanges are accepted on sale items. For further details, read our returns and exchange policy or contact customer care at team@tonoto.in. Multiple coupon codes cannot be used on a single order. Tonoto reserves the right to modify or withdraw promotions at any time without prior notice, and Tonoto's decision is final.

13. Contact Information

For inquiries, please contact us at team@tonoto.in or call +91 8882771080 (Mon-Sat, 10 AM - 6 PM IST).