Shipping Policy

  1. Shipping Method - India

    • We provide free shipping for all prepaid orders within India.
    • COD is available for all orders above ₹999/- and below ₹10,000/-.
    • All prices listed are inclusive of GST.

  2. Worldwide Shipping (Coming Soon - Stay Tuned for Updates)

    We proudly offer shipping services to over 200 countries worldwide, and we are committed to ensuring the safe and timely delivery of your products. We have partnered exclusively with reputable and dependable national and international courier companies like DHL, FedEx, India Post to guarantee your satisfaction.

  3. Order Processing and Dispatch

    • Each of our exquisite pieces is meticulously crafted and produced in qualities to ensure faster delivery, except for made-to-order products.
    • You will receive an email and WhatsApp notification as soon as your order is confirmed. Our team will contact you to confirm the details.
    • We strive to dispatch your order within 24 working hours, with potential variations based on the shipping address. (Please note delays are expected during season and sales period)
    • Customization requests may require an additional 8-10 working days, accompanied by a fee mentioned on the respective product page.
    • Please note that we do not offer exchanges for customized orders. Refer to our Refund, Exchange & Repair Policy for clarity.

  4. Delivery Schedule

    • Our courier partners deliver shipments between Monday and Saturday (excluding Public Holidays) from 10 AM to 6 PM.
    • Requests for address changes can only be accommodated if the order has not been shipped from our warehouse.
    • To ensure smooth communication, please provide your correct phone number and email address with every order.

  5. Tracking Information

    • Once your package is dispatched, you will promptly receive an email and WhatsApp containing your tracking information.
    • While we assist in tracking your parcel, we cannot be held responsible for delays caused by natural disasters or unforeseeable circumstances, especially if they are attributed to our delivery partner.

  6. Contact Information

    • For any further assistance or inquiries regarding your order, please contact us at dispatch@tonoto.in.

  7. Contact Details

    • It is imperative that you correctly enter your contact details, including the country code and zip code.
    • If your shipping pin code falls within a remote area, shipping charges may vary.

  8. Contact Us

  • For any additional information or queries related to the dispatch of your order, please reach out to us during our operating hours:

    Operating Hours: Monday to Saturday, 10 AM to 6 PM (IST) Phone: +91-8882771080 Email: dispatch@tonoto.in

  • For general inquiries, please contact us at team@tonoto.in.