Shipping Policy

 

Shipping Policy

India Shipping

  • Prepaid Orders: Free shipping across India.

  • Cash on Delivery (COD): Available on orders between ₹999 and ₹10,000. WhatsApp confirmation is sent within 5 minutes. If your number isn’t on WhatsApp, DM us on Instagram @tonoto.in.

  • Delivery Timeline: Most orders are delivered within 6–10 working days. Timelines may vary during Rakhi or wedding seasons and are shared at checkout.

  • Customization: Custom or made-to-order items may take 8–10 additional working days. Details are listed on respective product pages.

International Shipping

  • Shipping to 200+ countries via Aramex, DHL, FedEx, and India Post.

  • Charges calculated at checkout based on location and weight.

  • Custom Duties: Payable by the customer at delivery if applicable.

  • Delivery timelines vary by destination and are shown at checkout.

Order Processing & Dispatch

  • All products are handcrafted; we aim to dispatch within 24 working hours unless customized.

  • You’ll receive order confirmation and tracking via email and WhatsApp.

  • Address changes are possible only before dispatch.

Delivery & Tracking

  • Deliveries happen Monday to Saturday, 10 AM–6 PM (except public holidays).

  • Tracking info is shared once dispatched.

  • While we assist with tracking, we’re not responsible for delays caused by courier disruptions or natural events.

Need Help?

  • Order-related support:
    📧 team@tonoto.in | 📞 +91-8882771080
    🕙 Mon–Sat, 10:30 AM – 6:30 PM (IST)